Reference

Your Data Rules at bbq4d

DANA, OVO, GoPay and QRIS wallet checks, device sign-ins, and choices such as Auto Roulette or Starburst sit under one privacy policy written for Indonesia.

Account dataWallet recordsCookie choicesDevice checks
bbq4d Your Data Rules at bbq4d
CONTACT PATHS

Three Ways to Ask Privacy Questions

Privacy questions should reach the team that can see your account trail without asking you to repeat sensitive details in public. We keep contact paths separate from lobby chat where possible, and we may ask you to confirm your registered phone number, recent wallet rail, or last sign-in device before we discuss account data.

Team online

Live chat

Use live chat daily from 09:00 to 23:00 WIB for privacy questions tied to login, cookies, or wallet records. We may move the case to a private channel if identity checks are needed.

Email request

Send account privacy requests to [email protected] with your registered phone number and the issue you want checked. Do not include full wallet credentials, card images, or one-time codes in the message.

Account centre

After signing in, head to Profile, then Security, then Privacy Request to ask for corrections or access details. This path keeps your request linked to the right account without exposing it in chat.

DATA HANDLING

Six Controls Behind This Policy

We run this policy through the same account flow you use on mobile and larger screens. That means privacy controls connect to sign-in logs, wallet activity, cookie settings, support tickets, and game-session…

Data we collect

We collect registration details, contact data, device signals, wallet activity, support messages, and game-session records. These records help us run your account, confirm access, investigate errors, and answer privacy requests with the right context.

Payment records

For DANA, OVO, GoPay and QRIS, we store transaction references, status, time, and account matching details. We do not ask for wallet passwords, and we tell you if extra verification is needed.

Cookie choices

Cookies help remember your session, language setting, and security checks. You can clear them through your browser, but doing so may log you out or require another device check before access returns.

Device security

We read device type, browser version, IP signals, and sign-in time to spot unusual access. If a login looks different, we may hold some account actions until you confirm it was you.

Retention approach

We keep records for as long as needed to run the account, manage payment disputes, answer support cases, and meet operational record needs. When data is no longer needed, we remove or separate it from active account use.

Change requests

You can ask us to correct contact details, check stored records, or close access where local law permits. We will confirm your identity before changing data that could affect wallet access or withdrawals.

Answers Before You Open an Account

These answers focus on the privacy questions we hear before registration and after first deposit. They cover what we collect, how payment records work, how cookies behave, and how you can reach us when something in your account data looks wrong or out of date.

We collect your registered phone number, login credentials, device signals, wallet choice, and account activity. If you contact support, we also keep the messages needed to answer your privacy or account request.

Device and location signals help us protect sign-ins, detect unusual access, and apply regional account rules. Access to some services depends on local law, so those checks help us avoid serving the wrong account experience.

We use payment records to match deposits, confirm withdrawals, investigate failed transfers, and answer wallet questions. Stored details usually include reference numbers, status, time, and account matching data rather than wallet passwords.

Yes. Contact live chat or email [email protected] with your registered phone number and the data you want checked. We may ask for a sign-in or wallet reference before making changes.

Cookies and session tools may remember your login state, device checks, and lobby preferences. Game-session records sit with your account history so we can handle support issues and keep access consistent.

Only the support and operations staff who need the case can access your messages. If a privacy request involves wallet activity, we may also check payment logs linked to DANA, OVO, GoPay or QRIS.

Email [email protected] or use Profile, Security, then Privacy Request after sign-in. We will explain which records can be changed, which must be retained, and what happens to access where local law permits.